Q: Can I use Bill Pay with just my savings account?
A: No. A valid credit union checking account must be connected to Bill Pay.
Q: Can I have multiple Bill Pay accounts?
A: Only one Bill Pay account may be set up per primary account-holder, however, you may add multiple funding accounts within Bill Pay.
Q: When/how are payments sent to my payees?
A: The Bill Pay system uses a “risk scoring” model to determine whether your payee will be paid electronically or by check.
Q: Who can I pay when using Bill Pay?
A: You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information we use to make payments. You can pay large companies and small companies, as well as individuals such as child care providers or family members. When you pay a bill, Bill Pay sends the payment electronically whenever possible. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the address you provide when adding your payee. Please note that although the bill may have been paid via check, the funds don’t leave your account until the check clears - unlike the previous Bill Pay system.
Q: Which bills can I not pay while using Bill Pay?
A: You cannot use Bill Pay to pay any company or person with an address outside the United States or its territories. It is not recommended to pay taxes or government entities using Bill Pay.
Q: Are my payments guaranteed?
A: We assure you that your electronic payments are safe and reliable. When your payments are processed, you are protected in the unlikely event of unauthorized transactions or processing delays.
If you have additional questions not answered here, please contact us at 360-533-9990.