Great NorthWest FCU Knowledge Base

BRANCH LOCATIONS 1

• BRANCH LOCATION & HOURS

ATMs 1

• ATMs

CARD SERVICES 4

• DISPUTE FRAUD
• TRAVEL & TRANSACTION INFORMATION
• ACTIVATING YOUR CARD
• VISA PURCHASE ALERTS

VISA PREPAID CARDS 1

• INSTANT OR PERSONALIZED PREPAID CARDS

TEXT BANKING 3

• TEXT NOTIFICATIONS
• TEXT COMMANDS
• TEXT FAQ

OVERDRAFT PROTECTION 3

• WHAT IS OVERDRAFT PROTECTION
• OVERDRAFT PRIVILEGE
• OPT-IN CONSENT FORM

SUBMIT PROOF OF INSURANCE 1

• SUBMIT PROOF OF INSURANCE

TRUSTAGE INSURANCE 1

• TRUSTAGE INSURANCE

VOICE TELLER 1

• VOICE TELLER

DIRECT DEPOSIT INFORMATION 2

• SETTING UP DIRECT DEPOSIT
• ROUTING NUMBER

SKIP A PAYMENT 1

• SKIP A PAYMENT

WIRES 1

• DOMESTIC AND FOREIGN WIRES

RETIREMENT & INVESTMENT SERVICES 1

• FINANCIAL PLANNING

IRA's & HSA 4

• IRA SHARE
• IRA-INDIVIDUAL RETIREMENT ACCOUNT
• EDUCATION/COVERDELL IRA
• HSA-HEALTH SAVINGS ACCOUNT

CERTIFICATES 1

• CERTIFICATES

LOAN PAYMENT OPTIONS 1

• PAYMENT OPTIONS

DEPOSIT SERVICES 4

• NIGHT DROP
• ATM
• MAIL YOUR DEPOSIT
• MOBILE DEPOSIT

SHARED BRANCHING 1

• SHARED BRANCHING

LOANS 9

• AUTO LOANS
• PERSONAL LOAN
• RV, BOAT, & MOTORCYCLE LOANS
• MORTGAGE LOANS
• CREDIT CARDS

View all 9

MEMBERSHIP 3

• WHAT'S A CREDIT UNION? HOW IS IT DIFFERENT THAN A BANK?
• ELIGIBILITY
• TO BECOME A MEMBER

CONSUMER ACCOUNTS 5

• CHECKING ACCOUNTS
• SAVINGS ACCOUNT
• MONEY MARKET ACCOUNT
• VISA DEBIT CARD
• ATM CARDS

BUSINESS ACCOUNTS 4

• CHECKING ACCOUNTS
• BUSINESS LOANS & CREDIT CARDS
• MERCHANT CARD SERVICES
• QUICKBOOKS

ACCOUNT SECURITY 4

• ACCOUNT SECURITY
• FRAUD PREVENTION
• TIPS FOR PROTECTING YOUR ACCOUNT ONLINE
• ONLINE SECURITY

GETTING STARTED WITH ONLINE BANKING 7

• DIGITAL BANKING FAQ
• REGISTRATION REQUIREMENTS
• DISABLE OR HIDE ACCOUNTS FROM ONLINE BANKING
• REGISTRATION MEMBER VIEW
• FORGOTTEN PASSWORD

View all 7

MONEY MANAGEMENT 11

• MONEY MANAGEMENT VIDEO
• MONEY MANAGEMENT
• HOW TO ADD ACCOUNT IN MONEY MANAGEMENT
• EDIT AN ACCOUNT
• FIXING A BROKEN ACCOUNT IN MONEY MANAGEMENT

View all 11

MONEY MANAGEMENT OVERVIEW 6

• BUDGET OVERVIEW
• CASH FLOW OVERVIEW
• DEBTS OVERVIEW
• NET WORTH OVERVIEW
• SPENDING OVERVIEW

View all 6

E-STATEMENT 1

• E-STATEMENT SET UP

BILL PAYER 4

• BILL PAYER REGISTRATION
• ACCESSING BILL PAY
• SETTING UP E-BILLS
• BILL PAYER FAQ

EXTERNAL TRANSFERS 10

• WHAT ARE EXTERNAL TRANSFERS
• REGISTERING FOR EXTERNAL TRANSFER
• EXTERNAL TRANSFER-VALIDATE EMAIL
• HOW TO VERIFY TRIAL DEPOSITS IN EXTERNAL TRANSFERS
• EXTERNAL TRANSFERS-PIN FEATURE

View all 10

POP MONEY 7

• WHAT IS POP MONEY
• POPMONEY VIDEO
• REGISTERING WITH POP MONEY
• STEPS TO SEND A REQUEST AND PAY A REQUEST
• HOW TO DELETE A RECURRING TRANSFER IN POPMONEY

View all 7

CREDIT SCORE 3

• WHAT IS THE CREDIT SCORE FEATURE?
• HOW DO YOU GET STARTED?
• FAQ

MOBILE APP 15

• MOBILE APP
• CHECK ORDER
• PAY BILLS IN MOBILE APP
• DELETE AND EDIT PAYEES IN MOBILE
• PAYEE AND PAYMENT HISTORY

View all 15

MOBILE DEPOSIT 2

• MOBILE DEPOSIT
• MOBILE DEPOSIT HISTORY

LIVE CHAT OR SECURE SUPPORT 1

• WHAT IS LIVE CHAT OR SECURE SUPPORT