Broken accounts have a yellow exclamation mark in the top right corner of the account card. To fix the connection:

  1. Click the broken account
  2. Click the yellow warning message in the Link Status section
  3. Re-Enter your login credentials

If the account continues to fail:

  1. Log in to your financial institution's online banking to verify that your credentials are correct and that there are no holds on the account.
  2. Make sure there are no holds on the account.
  3. Don't try to add the same account twice-the system does not support this. Instead, you may wish to delete the institution by selecting "Manage Connections," then choosing the institution you want to delete (like "Chase" or "Wells Fargo"), then selecting "Delete Institution." Note that this will delete all accounts associated with the chosen financial institution. Only after doing this should you try to re-add the account.